When you place an order, you acknowledge that you’ve read, understood, and agreed to the policies outlined below:

We pride ourselves on the quality of our products and assure our craftsmanship. Should there be any mistakes or defects on our part, we will replace the item at no additional cost.

Since our products are custom-made upon order, we typically don’t accept returns or exchanges due to mistakes made by the customer, such as choosing the wrong size, design, or color.

Please note that our items are tailored based on market demand, so they may not always be in stock. Additionally, the images displayed in our advertisements might differ slightly from the actual product in terms of color, owing to differences in lighting during photography or monitor settings. Therefore, expect a variation of up to 20% between the product images and the item you receive.

Returns

We accept returns for items dispatched by us if they are defective or incorrect due to our mistake, such as receiving the wrong or damaged item.

To process your return, the item(s) must be sent back with proof of purchase.

For a successful return, a receipt or a proof of purchase is necessary. For further details, please reach out to our support team at [email protected]. Kindly note that the return shipping cost will be borne by you.

Refunds (if applicable)

Our return policy is valid for 30 days from the date of receipt. If more than 30 days have passed since you got the item, we regret that we cannot process a refund or exchange for you.

Upon receiving your return and after inspection, we will email you to confirm the receipt of the returned item.

You will also be informed whether your refund is approved or declined. If approved, the refund will be processed, and the amount will automatically be credited to your credit card or the payment method you originally used, within a specified duration.

If you don’t see the refund, start by double-checking your bank account.

Next, reach out to your credit card issuer, as it can take a while for the refund to reflect in your statement.

Then, contact your bank, as there’s typically a processing time (around 5 business days) before refunds show up.

If you’ve followed all these steps and still haven’t received your refund, please get in touch with us at [email protected].

Late or missing refunds (if applicable)

If your refund hasn’t appeared yet, please take the following steps:

• Recheck your bank account.
• Reach out to your credit card provider, as there can be a delay before refunds are officially recorded.
• Connect with your bank. Refunds often have a processing duration before they appear.
• If after these actions, the refund is still missing, please get in touch with us at [email protected].

Sale items (if applicable)

Refunds are only available for regular-priced items; sadly, items on sale are not eligible for a refund.

Exchanges (if applicable)

We offer replacements solely for items that are faulty, damaged, or if there’s an error on our part during production and shipping. If you wish to exchange the item for an identical one, please email us at [email protected]. Our customer support will evaluate your request. Once your claim is validated, we’ll provide you with a return address.

WHICH EVIDENCE SHOULD I SUBMIT FOR REPLACEMENT?

Providing complete evidence is crucial for our return or replacement procedure. Ensure all necessary photos are submitted, as we won’t be able to process a return or replacement without them.

If you received the wrong product: Kindly share photographic proof, which should include:

• A photo of the incorrect product you received.
• An image of the shipping label.

If there’s a size discrepancy: Please provide the following photographic evidence:

• An image of the shipping label.
• A photo measuring the product’s size using a ruler.
• A picture of the item you received.

For broken or damaged items: Kindly share the following pictures for verification:

• A photo of the damaged item.
• An image of the shipping label.

CANCELLATIONS

If you reconsider your purchase, please email us at [email protected]. Include your order number and specify the changes you wish to make. We’ll notify you once the change or cancellation is confirmed.

Orders can only be canceled or altered within 12 hours of placement. After this window, the order is set for processing and can’t be canceled. Be aware that a management and transaction fee (equivalent to 1.5% of your total order amount) will be charged for cancellations.

Switching orders qualifies for a full refund.

When you make a new order, our system will automatically void the previous order and refund you in full.

If you need assistance or have any feedback, please feel free to get in touch with us.

Contact us

MSL COMMERCE LTD

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

Email: [email protected]

Phone: +44 7441 399986

Support Time: Mon – Fri: 9AM-5PM PST